All items in my shop are handcrafted. Some are in stock and others are made to order. If an item is in stock, it will be shipped within 3 days of your order. If not please allow me 6 days to complete your order. If your order is time sensitive please email me with your order number.
Payments are processed securely through stripe.
Returns are only offered if there is a makers defect or the piece is damaged during shipping. Damage must be reported 24hours after delivery to qualify for a return.
I cannot offer a refund if a customer changes his/her mind.
Chains: If you have order the wrong length please send back the piece and I will swap out the chain. You will be responsible for the shipping cost of $10. Broken chains are the most common repair. To have your's repaired or to order a new one please email me.
Your jewelry will naturally develop a patina and shine over time. Lightly brush your piece with a small piece of scotch bright to maintain that smooth, matte, silver finish we love so much.
Avoid spraying, applying lotions, perfumes or hairspray directly on or near your jewelry.
When not wearing, please store your piece in the original packaging, or in a small plastic bag.
My guarantee to you ~ should you take proper care of your Emily Shaffer Studio piece of jewelry, you’ll be able to enjoy wearing it for a lifetime! I would be happy to restore the original finish at any time. You will just be responsible for shipping costs. Email me at info@emilyshafferstudio to set up an exhange.
Lastly, wear your jewelry! It looks best when worn ;)